Returns & Refund Policy
At Cartiva, your satisfaction is our priority. If you’re not completely happy with your order, we’re here to help.
Returns
We accept returns within 30 days of delivery under the following conditions:
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Item must be unused and in its original packaging
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Proof of purchase is required
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Item must not be marked as final sale (if applicable)
To start a return, contact us at:
buildaghbank@icloud.com
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Processing time is typically 5–10 business days
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will offer either:
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A replacement
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Or a full refund
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company (it may take time to process)
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Contact your bank for processing delays
If you’ve done all of this and still have not received your refund, please contact us.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Used products
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Items not in original condition
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Items returned after 30 days
Contact Us
For any questions about returns or refunds, reach out to:
buildaghbank@icloud.com
Cartiva Support Team
We’re committed to making sure you have a smooth and trustworthy shopping experience.