FAQ

How long does shipping take?
Shipping typically takes 7–15 business days depending on your location. You’ll receive a tracking number as soon as your order is shipped.

Where do you ship from?
We work with global suppliers, so orders may ship from different locations to ensure you get the best price and quality.

Can I track my order?
Yes. Once your order ships, you’ll receive an email with a tracking number so you can follow your package in real time.

What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us within 7 days with photos, and we’ll send a replacement or issue a refund.

Can I cancel or change my order?
Orders can be changed or canceled within 24 hours of being placed. After that, we may not be able to modify it due to processing.

Why haven’t I received my order yet?
Shipping delays can happen due to high demand, customs, or carrier issues. If it’s been longer than expected, contact us and we’ll help track it down.

Is my payment information secure?
Absolutely. We use secure encryption and trusted payment providers to keep your information safe.

Do you offer free shipping?
We offer free shipping on most orders, unless otherwise stated on the product page.

How can I contact customer support?
You can reach us anytime via email or through our contact page. We typically respond within 24 hours.